Consulting

1. Education
2. Consulting
3. Systems & Tools
4. Training

We cannot overemphasise that the most important ingredient of a Knowledge Asset Management initiative is proper education. Without proper KM education, user perceptions and expectations will be varied and, invariably, wrong. There will be different, and often conflicting definitions of what KM is and what it can do for the organisation. It will be impossible to develop and implement a coherent KM Strategy and Implementation plan nor will it be possible to develop meaningful KM pilots and measures. Furthermore, in a climate of 'performance targets to be met' and 'not enough time in the day', unless the individual has a very clear vision and understanding of the significant personal benefits that KM will bring to his/her daily work, it will not be deemed important enough to make the necessary change and KM will be perceived, at best, as another initiative and something that might be worth trying sometime in the future.

Education is one of several critical factors in a successful Knowledge Asset Management initiative:

• Proper KM education
• Senior Management engagement and commitment
• Identification of the critical knowledge areas/assets
• A shared KM vision and strategy linked to the business objectives
• A knowledge sharing culture
• Robust KM-enabled processes that harvest and leverage the knowledge
• Natural and flourishing knowledge-led communities
• Enabling knowledge technologies
• Aligned rewards and recognition
• Critical knowledge worker skills training
• Defined and effectively managed Knowledge Worker competence level
• Measures to gauge the business and KM benefits

Our consulting methodology develops and meets these success factors in a consistent and structured way.

1. Awareness about the benefits of knowledge management and its relationships to strategic as well as operational and day-to-day issues in the business environment.
2. Stage I: Plan refers to the Knowledge Management Strategic Planning phase.
3. Stage II: Develop is the phase in which an organisation transforms itself to a KM enabled company based on the company-specific KM value proposition derived in Stage I.
4. Stage III: Operate is the phase in which an organisation rolls-out a company-wide implementation plan with a holistic approach to KM.
5. Measurement of the level of leveraging of knowledge assets with a KM effort.
6. Training of both the knowledge workers to the new processes and technologies as well as of the staff to take up new knowledge-related roles.

Our methodology is highly regarded and is continually developed in line with experience. Contact us to find out more.